Information before arrival
Check-in, parking, breakfast and services.
AI voice & phone
A smart voice for every phone enquiry.
AI Concierge is the telephone assistant configured for accommodation and tourist activities. Manages calls, provides information, collects booking requests and can involve staff when necessary.
Travelino AI/Concierge
PreviewA voice for those looking for you.
Information and reservations · Telephone channels
Telephone assistantCALL · EXAMPLE
Explanatory Conversation00:42
"Good morning, welcome.
How can I help you?”
Information and requestsTelephone bookings
01 / Technology
AI Concierge.
Designed for your work.
Travelino AI Concierge is the AI phone agent designed for hospitality. Responds to requests, can consult availability and rates in the connected systems, accompanies the booking path and, when necessary, passes the call to the reception. The service is configured on the rules of each structure.
Travelino AI ConciergeVISUAL DEMO
Managed call with AIVoice input • configured assistant
GUEST
"Do you have a room for two this weekend? »
ASSISTANT
“I’ll check the available information. Could you give me the exact dates?”
↗ An answer, a recorded enquiry or a transfer to the front desk
HOW IT WORKS, IN 3 STEPS
01
01 · The traveller calls
They ask about a room, a property service or information about their stay.
02
02 · The agent talks with the caller
Understand the application and use data, rules and systems connected according to configuration.
03
Let’s explore your use case ↗03 · The request is handled
Provides the answer or directs the call to the reception, if provided by the flow.
Other situations in which it can be useful
Transfer to the front desk
Involvement of a person for cases to manage directly.
02 / What changes
What changes in everyday work.
Four ways this technology can support everyday work.
Call management
The telephone agent interacts with whom he calls according to the purposes and rules agreed.
Frequently asked questions
Information on services, times, accesses and procedures of the structure.
Reservation requests
Support for request and booking flows with available data and integrations.
Handover to the team
Complex cases can be designed with appropriate escalation modes.
04 / The path
How we bring this technology to your company.
From process analysis to configuration and verification: adoption is designed on the needs and systems actually available.
Call mapping
We identify questions and requests that come most often.
AI voice configuration
We prepare answers, procedures, tone and transfer rules.
Test with real scenarios
We try critical calls and cases before operating.
05 / Frequently asked questions
The answers before you start.
Each project is assessed in the real context of the enterprise.
Travelino AI Concierge is a multichannel assistant?+
In this catalogue it is the product for telephone management. WhatsApp and Social are autonomous and complementary technologies.
Can you confirm reservations?+
It depends on the configured booking flow and the availability of the necessary systems and information.
Is it suitable for extra-hotel structures?+
Yes, with a specific configuration for each task.
What is the relationship with Talìa Telephone Reservation?+
The basic technology is the same; Travelino AI Concierge represents its specialization for tourism.
The ecosystem
Technologies that can work together.
Discover other specialized solutions for tourism.
↗
Intelligent communicationAI Social
A personalized AI agent for tourism that supports social and digital channel interactions, responds to recurring requests and helps the team manage the first contact.
Explore the technology ↗↗
Intelligent communicationAI WhatsApp
An AI assistant on WhatsApp, configured for the needs of agencies, tour operators and accommodation facilities, which supports information, requests and assistance.
Explore the technology ↗↗
Decision supportAI Season Strategy
Quantile-based pricing and quantitative analysis to support purchasing, planning and sales decisions in tourism.
Explore the technology ↗TRAVELINO GROUP S.P.A. · PALERMO
Let's see how it works in your business.
Let's talk about your processes and see how this technology can be configured for tourism.
Let's talk about your project✳
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