Hotels and B&B
Tourist information, timetables and availability requests.
WhatsApp automation for tourism
Your customers write on WhatsApp. Your business responds.
A technology to assist who writes on WhatsApp, answer recurring questions and collect useful information. The flow is customized for hotels, B&B, travel agencies and other tourist operators.
Travelino AI/WhatsApp
PreviewEvery enquiry, an answer.
Customers and guests · WhatsApp Communications
Information for the guestEXAMPLE
Good morning! Is it possible to check-in after 21:00?
Sure, I can help you with the information on the evening check-in according to the structure procedures.
WhatsApp ChannelStructure procedures
01 / Technology
AI WhatsApp.
Designed for your work.
A question about a room is not the same as a custom travel request. Travelino AI WhatsApp uses information, catalogs and procedures of your organization to manage the first contact, collect useful details and accompany the customer in the configured path.
Travelino AI WhatsAppVISUAL DEMO
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WhatsApp ConversationTravelino AI · example
TRAVELLER"I would like to leave in November for Japan. »
TRAVELINO AI“Of course. How many people are travelling, and what is your approximate budget?”
✓ Period, people and preferences collected in the chat.
HOW IT WORKS, IN 3 STEPS
01
01 · The message arrives
A guest asks for availability or a customer wants a tailor made trip.
02
02 · AI gathers more details
Collect dates, number of people, preferences and other information provided by the flow.
03
Let’s explore your use case ↗03 · The company continues
The team receives a more complete enquiry and handles the necessary checks and next steps.
Other situations in which it can be useful
Travel agencies
Qualifying requests for personal travel.
02 / What changes
What changes in everyday work.
Four ways this technology can support everyday work.
Always accessible information
Support questions about products, services, times and operating modes.
Configurable responses
The assistant uses the knowledge and rules provided by the company.
An experience on a familiar channel
The customer communicates from their WhatsApp without having to learn a new tool.
Project integration
When technically available, relevant business data and tools can be connected.
04 / The path
How we bring this technology to your company.
From process analysis to configuration and verification: adoption is designed on the needs and systems actually available.
Analysis of requests
We identify the most frequent contact reasons.
AI Configuration
We define knowledge, language, limits and paths of conversation.
Activation and verification
We verify the necessary behavior and integrations.
05 / Frequently asked questions
The answers before you start.
Each project is assessed in the real context of the enterprise.
Is it suitable for a travel agency?+
Yes. Technology can be configured for the questions, products and procedures of a travel agency.
Does it also work for hotels and non-hotel accommodation?+
Yes, with a specific configuration for structure services and type of assistance to provide.
Does it need to connect to my business management system?+
Not always. It depends on the information you want to make available and the processes you want to support.
What are the requirements for WhatsApp?+
Activation depends on channel configuration, platform requirements and necessary permissions.
The ecosystem
Technologies that can work together.
Discover other specialized solutions for tourism.
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Intelligent communicationAI Social
A personalized AI agent for tourism that supports social and digital channel interactions, responds to recurring requests and helps the team manage the first contact.
Explore the technology ↗↗
Intelligent communicationAI Concierge
Personalized AI assistant for accommodation and tourist operators: manages voice conversations and supports requests for information and bookings.
Explore the technology ↗↗
Decision supportAI Season Strategy
Quantile-based pricing and quantitative analysis to support purchasing, planning and sales decisions in tourism.
Explore the technology ↗TRAVELINO GROUP S.P.A. · PALERMO
Let's see how it works in your business.
Let's talk about your processes and see how this technology can be configured for tourism.
Let's talk about your project✳
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